Chatsx AI Customer Support Platform
An omnichannel AI-powered customer support platform that unifies Facebook, Instagram, and WhatsApp messaging into a single real-time dashboard with AI agents, role-based access, and privacy compliance.
Client
Chatsx
Services
Web Application Development, AI Integration, UI/UX Design, Cloud Architecture, Security Engineering
Industries
SaaS / Customer Support
Date
January 2026
Challenge
Build a scalable omnichannel messaging platform that unifies social media channels, integrates AI automation, and meets enterprise security and compliance requirements.
Solution
Developed a real-time dashboard with AI agent capabilities, role-based access control, privacy alias mode, and campaign management tools. Designed for instant message delivery by bypassing slow Meta API sync latencies.
Client's
feedback
DarkBytes completely transformed how ChatX looks and feels to the world. They took our vision for an AI chat platform and turned it into a product people actually want to use the moment they land on the page. The design is stunning, the execution was flawless, and the results speak for themselves. If you are building a SaaS product and need a team that truly gets it — DarkBytes is the one.
Stake Holder, ChatX
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